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Please note that this system will be down from close of business on 16 July 2025 for two working days. From 21 July all Allianz warranties and claims must be processed through our new system GAWS. This includes policy application, administration, accounting and claims.

Please direct queries to our administration team on mercedesbenzapprovedused@allianz-assistance.co.uk

Festive Season - Operating Hours (Administration & Claims)
Wednesday 24th DecemberOpen (between 09:00 to 12:30)
Thursday 25th DecemberClosed
Friday 26th DecemberClosed
Saturday 27th DecemberClosed
Sunday 28th DecemberClosed
Monday 29th DecemberOpen (between 09:00 to 17:30)
Tuesday 30th DecemberOpen (between 09:00 to 17:30)
Wednesday 31st DecemberOpen (between 09:00 to 17:00)
Thursday 1st January 2026Closed
Friday 2nd January 2026Open (between 09:00 to 17:30)

Warranty Claim/Service Plan Payments 2025

Please note that the last payment run for 2025, for all approved claims, will be 19th Dec 2025.

Claims submitted/approved after the 19th Dec 2025 will be paid in the first payment run of 2026 on 2nd Jan 2026.

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